Frequently Asked Questions
Ordering & Payment Questions
Can I place an order over the phone?
If you would like to place an order over the phone, please feel free to call us at: 864.271.3587. We would be more than happy to walk you through our phone order process and answer any questions you may have about an item.
If I have a question about something on your website, who should I call?
Please feel free to call us anytime you have a question! We are here Monday through Friday from 10 am to 5pm. 864-271-3587
Do I have to pay with a credit card online?
Yes, unfortunately, we are unable to take checks online. If you come into the store, you can pay however you like. You can also mail us the order with the check- The Pink Monogram 2243 Augusta Road Greenville SC 29605
Is your payment site secure?
At The Pink Monogram & our sister company Just Preppy, and Monogramlux.company payment information entered online is through our secure credit card handler. Your credit card number is never seen or stored by anyone. Any payment information given to us will not be sold or released to any third party establishments.
What is your refund policy?
Personalized items will not be refunded. Please make sure that you have checked over the initials and spellings before submitting your order. If you are unhappy with an item that has not been personalized, please call us to discuss your options. We are happy to exchange it for another item in our store or give you a store credit to use at a later date.
What Items are available for wholesale?
Please feel free to visit our Wholesale Information link on our website. This page has all the information that you need to know about becoming a wholesaler. If you have any other questions about wholesaling, please feel free to email us at:
When will my item be shipped?
Many of our items ship from other vendors. Items also ship from our location in Greenville SC. Each item will have a specific estimated ship time for delivery. Ordering during the holiday season may result in a longer shipping time. If you need an item rushed, please specify the date you need the order by when placing your order. We try to accommodate all customers as best we can.
Is it possible to have an item gift wrapped?
We do not gift wrap but most times will come wrapped in tissue. Our jewelry line comes boxed in a velvet pouch.
How will my order be shipped to me?
The Pink Monogram & Just Preppy ad Monogramlux.com ship all items via UPS, Fed Ex and USPS. We have different shipping methods and are able to ship overnight. If you need to ship an item immediately, you must call the store at 864.271.3587 for shipping quotes.
Can you ship to PO Boxes?
Unfortunately, we are not able to ship to PO Boxes at this time. If you have a PO Box or State Road address, please provide us with a different address to ship your package to. This will ensure that your package arrives promptly.
I just received my order and the monogram’s wrong! What should I do?
Go back and check the submitted order. Make sure the monogram is typed exactly the way you wanted it. If the monogram is wrong and it’s our fault, we will gladly replace it! Just email us at email@example.com
What size is a normal shower curtain monogram?
The normal shower curtain monogram is 12 inches wide and 12 inches tall.
Can you monogram items that are not bought from your store?
Yes! We can monogram virtually anything! If you would like something monogrammed from an outside store, you can do this one of two ways: You can mail the item in with the monogram, font type, and thread color (if you can send in a swatch of the color you want, that is very helpful). You can also bring it to our store and we will help you pick your font type and thread color. Either way is fine. Charges range from $10.00 to $75.00, depending on the size of the monogram desired.
Can I have my company’s logo embroidered on something?
Yes, we are able to digitize and embroider logos. If you have a logo you would like us to embroider, please bring us a picture of the logo and we can discuss your embroidering options. There is a small digitizing fee for this service. Please call for information and quotes.
Do you offer corporate and teen group pricing?
Yes! We have a section on our website for orders over 10 pieces.
What order are the letters in a monogram?
It is a personal preference! Some people believe that the man goes on the left, as the saying is “Man and Wife”. Some people believe that the woman goes on the left because in a traditional wedding ceremony, the woman stands to the left of the man. Either way is perfectly acceptable. In both cases, the common last initial is larger in the middle. For example, Jon and Monica Smith is JSM or MSJ. For men, most people do the three initials straight across: Jon Evan Smith would be JES. For women, the last initial is still larger in the middle: Monica Rogers Smith would be MSR. It’s completely up to you! Please make sure that you check the order of your letters before submitting your order. We aim to please and will monogram your letters in the order that they are typed. If you would like them straight across, please specify that in the comments section of your order. This will ensure that you receive the monogram you want!
What monogram font do you recommend for infants and small children?
For baby boys, we love the blackboard font for names and initials. For baby girls, we love the curlz font for names and initials.
What monogram fonts do you recommend for young children and teens?
For young boys and teenage boys, we recommend the Block for names and initials. We also recommend the circle or diamond fonts for initials. For young and teenage girls, curlz is still our favorite! Sassy is also very nice for single letter monograms.
What monogram fonts do you recommend for wedding items and items for adults?
For fancier initials, we recommend using interlocking or Sydney. For a simple, yet formal look, the classic font is also a great pick. Our pendant monogram choice or sometimes called vine is very popular.
What fonts do you recommend for monograms smaller than one inch?
We would highly recommend using the block or curlz fonts for small monograms. Any monogram smaller than one inch should be in one of those two fonts. Some fonts do not look as good in such small sizes and we want your item to look as wonderful as possible!
Must all online sales be done via credit card?
Yes, we are unable to except checks for online purchases. Check may be used in our brick-and-mortar location in Greenville, SC, USA.
All pricing on thepinkmonogram.com & justpreppy.com and monogramlux.com are presented in United States Dollars.